Legal Information

 

LEGAL NOTICE, TERMS AND CONDITIONS OF FLEBI

 

From the FLEBI SOLUCIONES SL teamWe would like to inform the USER that the use of this website implies their consideration as a USER, and the general conditions of use detailed in this document are applicable. The terms and conditions of the online purchase and/or contract will only apply to the USER when the USER makes the purchase of any of our products or contracts any of our services and has received proof of purchase and the conditions associated with it.

The purpose of these General Conditions of Contract and Use is to regulate the making available of the information provided in the FLEBI online store, as well as the commercial transactions that arise between FLEBI and users at https://www.flebi.com.

These general conditions are applicable solely and exclusively to end clients. Those companies or individuals, legal or natural persons, product distributors or any other susceptible to resale of products or sub-rental thereof, regardless of consumption as end users, will not be considered as such. Specifically, they will not apply to the fleet rental service offered by FLEBI through the website https://www.flebi.com.

 

  1. IDENTITY AND OWNER OF THE WEBSITE.

FLEBI SOLUCIONES SLis the owner, owner and manager of the website https://www.flebi.com.

The sale of articles and the provision of services through this website is carried out under the name FLEBI by FLEBI SOLUCIONES SL, a Spanish company with CIF B91951418, domiciled at Polígono San Nicolás calle 8 nave 99, 41500 Alcalá de Guadaira, Seville, in the Commercial Registry of Seville, volume 5403, folio 95, entry 1 with page SE-90400.

You can contact us via email, writing to info@flebi.com or in the chat available on the web.

 

  1. GENERAL CONDITIONS OF USE

What is contained in this legal notice and conditions of use has the legal status of a CONTRACT and, therefore, represents an obligation between the parties (FLEBI and the USER).

 

2.1. USER OBLIGATIONS

As a USER, you undertake to make appropriate use of the contents, services and products that are accessible through this website, subject to the Law, morality and public order, as well as these Conditions of Use, respecting in all respects moment to the other users of it.

 

2.2. INTELLECTUAL AND INDUSTRIAL PROPERTY.

The website, the pages it comprises and the information or elements contained therein, including the product use manuals and the videos and images prepared by FLEBI and available on the FLEBI website and social networks, hereinafter the CONTENT, are protected by intellectual or industrial property rights, of which FLEBI is the owner and/or holds a license or express authorization for their use and public communication by the legitimate third parties who own them for their inclusion on this website.

The USER is not authorized to proceed with the reproduction, total or partial reinterpretation, use, exploitation, distribution, alteration, dissemination, sale, for commercial purposes of the contents of this website without the prior express authorization of FLEBI. Any use not previously authorized will be considered a serious breach of intellectual or industrial property rights, and compensation may be claimed in this regard.

 

  1. LINK POLICY ON THIS WEBSITE AND USE OF THE BLOG

LINKS PUBLISHED ON THE WEB

Both this website and its blog may contain links to other websites or mention other cooperative websites, for which those responsible will be the owners.

FLEBI is not responsible in any way for any problems or violations of rights that websites owned by third parties may pose to the USER.

FLEBIdoes not recommend, promote or identify, nor guarantee, represent, sponsor, or endorse any website linked to or owned by third parties that may be commercially named by USERS. FLEBI does not know the contents and services of the linked sites or third parties that appear on our website and, therefore, is not responsible, directly or indirectly, for any damage caused of any kind by the content and/or services of the linked websites. nor for any other damage that is not directly attributable to this website.

Specifically, the FLEBI website contains information about services provided by third parties such as Cetelem, Scalapay and Cleverea, and links to their websites. Information that is only shown for information purposes and for which FLEBI has no responsibility. In no case will FLEBI be responsible for any problems or violations of rights that the services of these third parties or others, their websites or the information about them displayed on our website may pose with respect to the USER. At FLEBI we recommend reading the terms and conditions of such services on their respective websites before contracting them.

The FLEBI team appreciates that in the event that the USER considers that there is a Web link with illicit or inappropriate content, they should notify us at the email address legal@flebi.com, committing us to the elimination of the content, or the link , as soon as possible, without under any circumstances being liable to FLEBI.

 

BLOG MANAGEMENT

FLEBIreserves the rights to delete any comment or contribution that violates the rules of use of this website, the law, morality or public order.

The use of the blog to include promotional, destructive, insulting comments or comments that go against the good tone of the website or any of its users is totally prohibited.

From the FLEBI team we are committed to controlling the use of our blog by third parties and we seek the deletion, cancellation, elimination of any harmful comments, but in no case can FLEBI be held responsible for the opinions that users may give. However, we will be happy to collaborate with any user or authority who considers the inclusion of harmful comments on our blog, and for this we provide the following email: legal@flebi.com

 

2.4. ERRORS IN THE CONTENT

At FLEBI we make every possible effort to provide truthful, adequate and updated information; however, it is possible that there may be some typographical error, beyond the control of FLEBI. In this case we will correct it when we detect it. If the USER detects the error, please notify us at info@flebi.com .

If there is a typographical error in any of the prices shown and a customer has made a purchasing and/or contracting decision based on said error, we will inform them of said error and the customer will have the right to cancel their purchase without any cost on their part. Likewise, it is possible that the contents of the website may sometimes show provisional information about some products and/or services. In the event that the information provided does not correspond to the characteristics of the product and/or service, the USER will have the right to cancel their purchase at no cost on their part.

However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, FLEBI makes itself available to all users, authorities and security forces, to actively collaborate in the removal, or, where appropriate, blocking, of all content that could affect or contravene the national or international legislation, rights of third parties or morality and public order.

Thus, in the event that the USER considers that there may be some illegitimate content, we would appreciate it if you notify us immediately through the following email legal@flebi.com

 

  1. TERMS AND CONDITIONS OF ONLINE PURCHASE

3.1. OBJECT OF THE CONTRACT

The object of this contract will be precisely the electronic contracting by the CLIENT of the products and/or services offered through our website https://www.flebi.com.

 

3.2. PURCHASING PROCESS

Upon acceptance of these terms and conditions, and completion of the contracting process with FLEBI through the web, YOU will receive an email confirming the transaction made with FLEBI along with a copy of the Terms and Conditions before 24 hours have elapsed. From that moment, you acknowledge having been informed of all the general conditions that entail the purchase of the product. If, after reading these contractual conditions, YOU do not agree, you can exercise your right of withdrawal as indicated in section 3.7 RIGHT OF WITHDRAWAL of these terms.

All contracts through the website involve orders with an obligation to pay.

FLEBIinforms you that for legal reasons it archives the electronic documents in which the transactions between YOU and FLEBI are formalized. YOU may access these documents by requesting it from our Customer Service at info@flebi.com .

3.3. WRITTEN COMMUNICATIONS

By accepting these Terms and Conditions and using this website, YOU agree that communications with us will be made through electronic means, including making available the corresponding receipt, ticket or invoice.

The issuance of the electronic invoice is conditional on your consent, which you can revoke at any time. To do so, you can write to the legal email address l@flebi.com , indicating your desire to revoke said consent.

The receipt of documentation and communications by electronic means will not affect in any way your rights recognized by law.

 

3.4. CATALOG, CHARACTERISTICS OF THE PRODUCTS AND SERVICES OFFERED BY FLEBI

3.4.1. CATALOGS

YOU can find the catalog of our products and services published on our website. Those products for which there is no stock will be clearly indicated, and the purchase cannot be made if there is no stock, so that the USER will only be able to consult the product description. In the case of our services, only those products available for each service will appear (rental, trial, etc.), therefore, there will be no option to contract services for products not available in the specific case.

If an error occurs on the website and a product is displayed that is not really available, FLEBI will immediately inform the consumer of this lack of availability and any amount that may have been paid will be refunded without any delay. The company reserves the right to accept and/or validate discount coupons when making a purchase, in order to avoid fraud, system failures or stock outages.

 

3.4.2. FEATURES AND QUALITY OF THE PRODUCT/SERVICE

The products and services offered through the https://www.flebi.com website have different characteristics, which is why we recommend that you read our legal notices and the technical specifications of each of our products and services available on the website. website and in these terms, before making the purchase.

All products and services in our catalog appear together with information on their basic characteristics, conditions and additional information. YOU are solely responsible for verifying that these characteristics meet your expectations before purchasing the products or contracting our services.

All purchases and contracts made at https://www.flebi.com entail an obligation to pay.

 

3.4.3. KM ZERO PRODUCTS

Products in the KM ZERO category are products that have been exhibited at fairs or shop windows, or that have been tested by some users for a maximum of 14 days.

When the product purchased by the user belongs to this category, other promotions will not be applicable to the same purchase (for example, it will not be cumulative with the RENOVE PLAN, coupon discounts or affiliate program). You can send us any questions you have through the contact form on our website enabled for this purpose, through our chat or by writing to us at info@flebi.com .

All KM ZERO products have been checked by our teams to ensure that they are in perfect condition. You can assess the condition of each KM ZERO product through the images of each of them provided on the FLEBI website and the description that accompanies them.

KM ZERO products have a legal guarantee of one (1) year, and a period to exercise the right of withdrawal of fourteen (14) calendar days.

 

3.4.4. PRICES, PAYMENT METHODS AND SHIPPING CONDITIONS

3.4.1. PRICES

The prices applicable to each of the products and services are published on our website, including taxes and excluding shipping costs, unless expressly indicated otherwise. However, before charging, during the purchase process, you will be presented with all applicable fees, including taxes, shipping costs or any other type of additional expense to the price of the product.

In the case of purchases made outside the peninsular territory and the Balearic Islands, all applicable taxes, fees or tariffs may not be included in the price, these being the responsibility of the client, who, for such purposes, must be aware of the policy. of import from your country.

You can check the shipping costs applicable to each case in our “shipping conditions” section (https://www.flebi.com/gastos-de-envio/). When at least one bicycle and accessories are included in the same order, only the shipping costs corresponding to the bicycle will be charged.

FLEBIYou can make the modifications you deem appropriate, and can update products and services based on the market. These modifications will not be applied to contracts already made, maintaining the CLIENT the agreed price.

 

3.4.2. WAY TO PAY

At FLEBI we offer different payment methods: by bank transfer, credit/debit card, through the PayPal platform, Scalapay and through the financial credit institution Cetelem.

If you select bank transfer, you will be provided by email with the details of the account to which you must make the transfer. The purchase and/or contracting, nor the shipping of the product, will not be processed until the accounting entry of the deposit into our account has been made.

In the case of choosing the Paypal, Scalapay or Cetelem platform as a means of payment, the transaction between you and FLEBI will be conditional on the USER contracting the services of the platform or financial entity selected and used as a means of payment.

Before using any of these payment methods, USERS must accept the Terms and conditions and privacy policy of the entity in question available on their websites. It is highly recommended that you read them before accepting them.

Through this legal text, the USER expressly agrees to hold FLEBI harmless from any liability towards any person, which may arise from the use of Paypal, Scalapay or Cetelem services, as well as from the acceptance of their terms and conditions and their policy. Of privacy.

 

3.4.3. SEND CONDITIONS

The products offered on the website will only be sent to the Countries / Cities indicated in our shipping conditions available on our website, which you can access through the following link: https://www.flebi.com/gastos-de -shipment/ . No shipments will be made outside the mentioned delivery area.

Once the purchase is made, FLEBI will process the order within 24 to 48 hours. The delivery date of the purchase will range between 2 and 10 business days, depending on the shipping method and address selected. The approximate delivery times for each method and destination will be indicated during the purchase process and in any case, you can consult them on our website (https://www.flebi.com/gastos-de-envio/).

As indicated in section 3.5.1. PRICES of this legal text, you can consult the shipping costs applicable to each case in our “shipping conditions” section.

 

3.5. LEGAL GUARANTEES ON THE PRODUCTS OFFERED

3.5.1. LEGAL GUARANTEES ON THE PRODUCTS OFFERED

(https://www.flebi.com/gastos-de-envio/). Section detailing the amount of shipping costs based on the selected delivery address. When at least one bicycle and accessories are included in the same order, only the shipping costs corresponding to the bicycle will be charged.

FLEBI is responsible for any lack of quality that its products manifest within a period of three (3) years from their delivery. The consumer and user must inform FLEBI of the lack of conformity within a period of two months from when they became aware of it.

To exercise this right you must do so by emailing info@flebi.com or by completing the contact form on the website.

The CUSTOMER must send the product to the postal address: Polígono San Nicolás calle 8 nave 99, 41500 Alcalá de Guadaira – Seville. FLEBI will be responsible for the shipping costs associated with the return.

FLEBIwill proceed as appropriate to the repair, replacement or refund of the amount, procedures that will be free for the consumer and user. If the product is replaced, FLEBI guarantees the exchange for a part of the same model whenever possible, or a similar model.

In the event that a refund of the amount paid by the client is appropriate, FLEBI will carry out the same within a maximum period of 14 calendar days.

The legal guarantee is a right that the law recognizes for the consumer, therefore, it can only be exercised by someone who meets the condition of consumer and has contracted with FLEBI. Returns of products will not be accepted in exercise of the legal guarantee by third parties outside the contractual relationship between FLEBI and the CONSUMER.

The legal guarantees will not be applicable in the following cases:

– Damage or damage suffered by the product due to an external cause beyond FLEBI’s control. As an example, the legal guarantee will not be applicable when the damage is due to accidents not attributable to FLEBI, scratches or punctures suffered by its use, damage suffered by the product due to having been connected to problematic and/or unstable currents, etc. .

– Damage or damage suffered due to an erroneous maneuver on the part of the client. For example, due to use or installation that does not comply with the manufacturer’s specifications, use that is detrimental to the proper functioning of the device, use on a commercial or collective basis, use of incompatible peripherals, accessories or consumables, etc.

– Replacement of consumables. Wear of parts such as batteries, lights, fuses, cameras, covers, bearings, brake shoes, etc., when such wear is due to their use, will not be covered by the warranty.

– Damage or flaws due to abnormal or non-compliant use of the products. To do this, we advise you to read the instruction manual included in each of our products.

– Damage or flaws resulting from repairs or manipulations of the product by technical services not recognized and/or authorized by FLEBI. The replacement of consumables must be carried out by the FLEBI technical service.

 

3.6. RIGHT OF WITHDRAWAL

If a repair or replacement service is required that is not covered by the warranty, the customer must be responsible for all expenses that may arise from sending the product to the FLEBI technical service (located in Seville) and returning it to the customer. . Once the product is received, FLEBI will issue a quote for the service to be performed, and if it is not accepted by the user, the bicycle will be returned in the same conditions in which it was received, and FLEBI may pass on to the client the expenses derived from the examination of the product and problem identification.

If you have purchased the bicycle through our website, when the battery reaches the end of its useful life, you simply have to purchase a new battery from the FLEBI online store and send us the bicycle for replacement. We will send the bicycle to the FLEBI Technical Service and the old battery will be changed for the new one at no cost to the CUSTOMER for the Technical Service. Once the repair is completed, we will send the bicycle back to the same address from which it was sent to FLEBI, with shipping costs being borne by the CUSTOMER. If the CUSTOMER wants FLEBI to take care of the collection at their home, they will simply have to pay an additional cost for the collection transportation.

KM ZERO products have a legal warranty of 1 (one) year. Those defects that the product already had at the time it was purchased by the USER and of which the USER had already been informed will not be covered by the warranty.

 

3.6.1. RIGHT OF WITHDRAWAL

You will have a period of 14 calendar days from receipt of the goods to terminate the contract, without the need for justification. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

The CUSTOMER must bear the direct costs of returning the products.

For the return of defective products or incorrectly executed services, the LEGAL GUARANTEES section of this legal text applies.

 

3.6.2. CONDITIONS OF WITHDRAWAL

The right of withdrawal will not apply in the following cases, as well as in the rest of the exceptions provided for in article 103 of Law 3/2014:

  • The product has been used or shows signs of wear due to unnecessary, unjustifiable and/or unacceptable handling.
  • The product has been handled in an inappropriate manner that causes damage to the product.
  • The purchased product is returned without any of the accessories with which it was delivered.
  • The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the company cannot control and that may occur during the withdrawal period.
  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
  • The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • The provision of services, once the service has been fully executed or execution has begun.

 

Possible color variations that the tinting of the materials or those color variations depending on the characteristics and configuration of the screen from which the purchase is made are not considered defects.

If we find ourselves in one of the cases in which withdrawal is not appropriate, the customer will be informed of the inadmissibility of the return, and the CUSTOMER will be responsible for the return costs.

Returns with postage due or cash on delivery will not be accepted.

 

3.6.3. CONSEQUENCES OF WITHDRAWAL

Once the correct condition of the returned product has been verified, FLEBI will proceed to refund the amount within a maximum period of 14 calendar days, using the same payment method used by YOU for the initial transaction, unless you have expressly provided otherwise.

FLEBIwill return to the CUSTOMER the total price paid for the order (it will be the one that appears on the invoice or purchase receipt). Additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer will not be reimbursed. The CUSTOMER will bear the direct costs of returning the products.

 

3.6.4. WITHDRAWAL PROCEDURE

If you wish to exercise your right of withdrawal, you must notify us of your decision to the postal address Polígono San Nicolás calle 8 nave 99, 41500 Alcalá de Guadaira, Seville or to the email address info@flebi.com .

If you wish, YOU can use the following model (you only have to complete and send this form if you wish to withdraw from the contract), but any unequivocal declaration of your willingness to exercise your right to withdrawal is valid.

Withdrawal form template

To the attention of FLEBI:

I hereby inform you that I withdraw from our contract of sale of the following product:

  • Ordered on (order date) / received on (date received)
  • Product to be returned
  • Name and address of the CUSTOMER
  • Pickup address
  • CUSTOMER telephone number
  • Customer Email
  • Date of withdrawal

 

Order return methods.

To return the products purchased through the website https://www.flebi.com, the CUSTOMER must send the package through the means of their choice to the following address: Polígono San Nicolás calle 8 nave 99, 41500 Alcalá de Guadaira, Seville . You must assume the direct cost of returning the products and will be solely responsible for the item until it arrives at our warehouse. We recommend that you send the item by courier or registered mail and retain proof of shipment.

In the case of products purchased through our distributors, returns must be managed with them, applying the provisions of their return policies.

Returns with postage due or cash on delivery will not be accepted.

 

3.7. FAKE ORDERS OR FALSE IDENTITIES

Each order is related to a specific IP address, they are not usually used for any specific function. However, we reserve the right to use them to take legal measures against those people who place false orders for material, without any intention of collecting it or paying for it or simply asserting the right of withdrawal for uses other than this. In these situations, we will act by criminal means, under the protection of the established legal system, and in collaboration with police means for this purpose, the appropriate measures will be taken to put an end to these fraudulent orders.

 

3.8. AFTER-SALES SERVICE

If you have any questions about any product purchased at https://www.flebi.com you can contact us through our email info@flebi.com or through the contact forms enabled on our website.

 

3.9. COMPLAINTS AND CLAIMS

In case of any complaint or claim, you can send it to legal@flebi.com , and must include the following information:

  • Name, address, ID, email and telephone number of the claimant.
  • Brief and clear description of the facts that are the subject of your claim.
  • What you request with the claim

You can obtain a sample complaint form at the following link:

https://www.consumoresponde.es/sites/default/files/articulos/Formulario%20de%20Quejas%20y%20Reclamaciones%20rellenable_15.pdf

In addition, the CLIENT has the option of going to the European Union’s Online Dispute Resolution system accessible through the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

 

  1. LANGUAGE OF THE TRANSACTION

The user can choose the language in which the purchase-sale contract with FLEBI will be formalized between Spanish, English, French or Italian, choosing it in the part of the website enabled to make said selection.

 

  1. PRIVACY AND COOKIE POLICY

FLEBIin compliance with Spanish regulations on the protection of personal data, guarantees full compliance with the obligations described therein, as well as the implementation of the security measures contemplated in the Personal Data Protection Law (Law 3/ 2018 onwards, LOPDGDD) and new European Regulation (EU) 2016/679, onwards RGPD.

For more information about the processing of your data, it is important that you read and know the “Data Protection and Privacy Policy” and the “Cookies Policy” of this website. For this reason, the FLEBI team once again recommends reading and understanding it and refraining from using the website or any of its content/services if you do not agree with them.

Although it is necessary to accept the “Privacy and Data Protection Policy” in which you are informed in more detail about the use and processing of your data, every user has the possibility of exercising their rights of access, rectification, limitation, portability. , cancellation or opposition, through the following email legal@flebi.com

 

  1. APPLICABLE LEGISLATION AND JURISDICTION

FLEBIIt is based in Spain, so it is bound by Spanish and European laws on contracting.

In the event of a conflict, the Court or Tribunal competent to hear the conflict will be the one of the CLIENT’s domicile.

If the User accesses this site from a location outside of Spain, they are responsible for complying with all local and international laws that apply to them.

 

  1. MODIFICATION OF THE TERMS AND CONDITIONS

FLEBIreserves the right to modify these terms and conditions when it deems necessary. The modifications introduced will not be retroactive, but will begin to apply at the time of their publication.

It is your obligation to read this legal text in full and the others published on our website before browsing it and/or making a purchase in your online store.